IT Services

Every business changes over time, and IT Services firms are no exception – they grow, change and require maintenance. As a service organization’s growth accelerates, its business model becomes more complex, largely from a volume increase in billing, accounting, and projects under management. Processes within the IT services firm may need to be “tightened, tweaked and changed” to ensure optimal performance. Optimizing processes with the right solution not only allow firms to track critical operational metrics, but they also empower executives and resource managers with access to information in real time.

IT Services firm need a solution that can integrate and harmonize project management functionality with the financials and human capital management capabilities of the ERP system. NetSuite’s PSA and SRP solutions automate core business processes such as quote-to-cash, resource and talent management, time capture and billing to optimize organizational efficiency and effectiveness as well as provide visibility and control across all aspects of IT Services firms.

Having a reliable, scalable system that can help your organization keep track of planning, budgeting and forecasting gives your team a leg-up, by improving visibility and allowing staff to focus on growing the business. NetSuite’s Planning & Budgeting for Professional Services provides this capability.

Learn how NetSuite can optimize performance for IT Services firms

Features and Benefits

As the #1 vendor of cloud-based solutions, NetSuite’s PSA and SRP software solutions, along with the OpenAir Resource Management module, drive high performance and provide powerful tools to help you manage your projects, resources and finances. Additionally, SuiteSuccess utilizes industry best practices for a fast and effective implementation that delivers added functionality for IT Services firms.

Professional Services Automation (PSA)

Designed from the ground up to serve the needs of your growing services delivery business, our PSA solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.

Whether you are struggling to gain control over your projects, accurately invoice your clients or deliver more with less, NetSuite PSA solutions have you covered.

  • Delivers real-time visibility into your services organization’s performance and profitability
  • Improves on-time project delivery and drives project success rates
  • Increases resource utilization with advanced resource management functionality
  • Equips your services team with mobile access to time and expense management
  • Reduces hardware maintenance costs and upgrade hassles with cloud-based delivery

Services Resource Planning (SRP)

NetSuite’s SRP solution enables you to streamline operations and drive profitability by optimizing the entire services business lifecycle. NetSuite SRP helps you complete projects more quickly, generate invoices accurately and efficiently, and decrease accounts receivable cycles, so you improve cash flow and eliminate revenue leakage.

With NetSuite SRP, you gain complete visibility into and control over the entire business in real-time, from the moment a new opportunity is identified through to project delivery, invoicing and revenue recognition, all while eliminating double entry and costly systems and integrations management overhead.

Increase visibility across your business, including forecasts, resources, projects and KPIs and empower your service teams with anytime, anywhere access in the cloud, supporting users where they work – on the go, at client sites or remotely.

Running a global services business? Combine NetSuite SRP with the power of NetSuite OneWorld to gain real-time, global business management and financial consolidation for multi-national and multi-subsidiary operations. With NetSuite OneWorld SRP, you can manage multiple subsidiaries, business units, legal entities, global resource pools, billing rates in any currency, taxation rules, reporting requirements and more – all from a single system.

Open Air Resource Management

For a services business, there is nothing more valuable than consultants and being able to effectively deploy the right resources to the right project. NetSute’s OpenAir Resource Management module enables you to optimize your staffing and utilization by minimizing your bench and ensuring that qualified resources are working on the right projects. NetSuite OpenAir Resource Management gives you visibility into all aspects of your project resource management needs, helping to increase overall resource utilization and manage and deploy resources based on employee skills, experience and availability.

NetSuite’s OpenAir Resource Management capabilities include:

  • Comprehensive Resource Management – Get a centralized view of all allocations for each of your resources so that you can effectively balance their workloads and optimize utilization.
  • Project Staffing – Quickly find and allocate resources to projects based on their skills, demographic information, experience, or work preferences so the right staff is on the right project.
  • Resource Forecasting – Plan your projects efficiently with resource forecast reports and generic resource capabilities that provide insight into your organization’s ability to staff future projects.
  • Utilization Tracking – Track and optimize resource utilization with real-time dynamic charts and reports that provide insights on resource allocation levels with drill-down details.
  • Strategic Project Insights – Generate strategic project insights with powerful and real-time analytics and reporting capabilities without having to hunt down the information or piece it together.

Contact us today to discuss how we can serve you best.

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